Privacy Policy

Rapheal Vogue Lifestyle Trading LLC

In partnership with UNTOLD EVENTS L.L.C.

This Privacy Policy describes how Rapheal Vogue Lifestyle Trading LLC (“Rapheal Lifestyle,” “we,” “us,” or “our”), in partnership with UNTOLD EVENTS L.L.C. (“Untold”), collects, uses, discloses, and protects your personal data when you interact with our websites, stores, events, and related services.

We are committed to protecting your privacy and ensuring compliance with the UAE Personal Data Protection Law (PDPL) and applicable international standards.

1. Company Information of the Data Operator

Legal Name: Rapheal Vogue Lifestyle Trading LLC
Country of Incorporation: Dubai, United Arab Emirates
Registered Address: Rapheal Vogue Lifestyle Trading LLC, P.O Box: 18792, DIP-2, Dubai, UAE
Business Jurisdiction: United Arab Emirates

2. Contact Information

Email: support@raphealvogue.com
Phone: +971 505017853
Website: www.rapheallifestyle.com , www.raphealvogue.com

3. Joint Acknowledgment with UNTOLD EVENTS L.L.C.

Rapheal Vogue Lifestyle Trading LLC, in collaboration with UNTOLD EVENTS L.L.C., may share limited customer data related to event participation, ticketing, or co-branded promotions.

Rapheal Lifestyle remains the primary data controller for data collected via its websites. UNTOLD processes data only as necessary for legitimate event-related purposes. Both parties comply with UAE PDPL requirements.

4. Scope of Data Collection

We collect personal data when you:

Purchase products online or in-store
Register for or attend Untold-associated events
Subscribe to newsletters, vouchers, or referral programs
Participate in marketing or promotional campaigns

Data collected may include name, contact details, delivery address, payment information, preferences, and event participation details. Such data may be shared with UNTOLD EVENTS L.L.C. solely for event access, safety, and logistics.

5. Use of Personal Data

Process purchases and deliver orders
Manage event participation and ticketing
Provide customer support and post-purchase services
Improve website functionality and user experience
Send offers, promotions, and event notifications (where consented)

Any direct marketing by UNTOLD EVENTS L.L.C. will occur only with your explicit prior consent.

6. Data Sharing and Disclosure

We may share personal data with trusted third parties, including:

UNTOLD EVENTS L.L.C. (for event-related services only)
Delivery and logistics partners
Network International (payment gateway)
Marketing and analytics providers (subject to consent)

All partners are required to maintain confidentiality and comply with data protection obligations.

7. Data Retention

Personal data is retained only for as long as necessary to fulfill its intended purpose or as required by UAE law. Event-related data follows UNTOLD’s retention policies.

8. Data Security

We implement appropriate technical and organizational safeguards to protect personal data. However, no method of electronic transmission is entirely secure, and users should exercise caution when sharing information online.

9. Your Rights Under UAE PDPL

You may exercise your rights by contacting support@raphealvogue.com.

Right of Access
Right to Rectification
Right to Erasure (“Right to be Forgotten”)
Right to Restrict Processing
Right to Data Portability
Right to Withdraw Consent
Right to Object (including direct marketing)
Right to Lodge a Complaint with the UAE Data Office

We may verify your identity before processing certain requests.

10. Cookies and Analytics

Our websites use cookies and analytics tools to enhance user experience. You may disable cookies in your browser, though some features may be affected.

11. Marketing Communications

You may receive promotional communications from Rapheal Lifestyle. You can unsubscribe at any time via email links or by contacting us.

12. Data Transfers and Jurisdiction

All data is processed and stored within the United Arab Emirates. Any event-related data sharing complies with UAE PDPL requirements.

13. Updates to This Policy

This Privacy Policy may be updated periodically. Updates will be published on our websites with the revised date.

14. Contact for Privacy Matters

Email: support@raphealvogue.com

Phone: +971 505017853

For event-related data handled by UNTOLD EVENTS L.L.C.: dpo@untold.ae

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Address
RAPHEAL VOGUE LIFESTYLE TRADING L.L.C
P.O. box 18792,
DIP-2, DUBAI,
UAE